Thank you for shopping with AVIBRANTHING. We want you to love every item you purchase. If something isn’t right, we’re here to help. Please review our return and refund guidelines below.
1. Eligibility for Returns
To qualify for a return, items must be:
- Unworn and unwashed
- Free of stains, makeup, odors, pet hair, or damage
- In original condition with tags still attached
- Returned within 30 days of the delivery date
Items that do not meet these conditions may be rejected.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
2. Non-Returnable Items
For hygiene and safety reasons, certain items are final sale and cannot be returned:
- Bodysuits, swimwear, lingerie, and intimates
- Accessories (e.g., hats, jewelry, sunglasses)
- Items marked “Final Sale” or “Clearance”
- Gift cards
Please review product descriptions before purchasing.
3. Return Process
A. Start Your Return
To begin a return, contact us at:
customersupport@avibranthing.com
Include your order number and the item(s) you want to return.
(If you plan to use Shopify’s return portal, I can customize this.)
B. Shipping Your Return
- Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
- You may use your own shipping method.
- We recommend using a trackable service—we are not responsible for lost or damaged return shipments.
Return packages should be sent to:
10333 Harwin Dr. Houston, Tx 77036
4. Exchanges
We currently do not offer direct exchanges.
5. Refund Options
Depending on your preference and eligibility, returns may be refunded in one of the following ways:
Refund to Original Payment Method
- Refunds take 5–10 business days after approval
- Shipping costs are non-refundable
Refunds for Incorrect or Damaged Items
If you receive a defective, damaged, or incorrect item, contact us within 72 hours of delivery with:
- Order number
- Photos of the issue
- Description of the problem
We will replace the item or issue a refund at no additional cost.
Social media platforms are not monitored for customer service inquiries. If items are returned without prior approval for a fault, shipping cost will not be refunded and the item may be rejected.
6. Late or Missing Refunds
If you haven’t received a refund:
- Check with your bank or card issuer (processing times may vary).
- Confirm with your payment provider (e.g., PayPal, Klarna).
- Contact us at customersupport@avibranthing.com if you still need help.
7. Cancellations & Order Changes
Orders cannot be changed or canceled once they are processed.
If you need assistance, contact us immediately—we will try our best to help, but cannot guarantee changes.
8. Items Returned Without Authorization
Unauthorized returns or returns sent to the wrong address may result in:
- Delayed processing
- Refusal of the return
9. Final Sale Items
All final sale purchases are non-refundable and non-returnable.
Prices for sale items are final and cannot be adjusted after purchase.
10. Your Responsibility
Return Packaging & Responsibility
Returned items remain your responsibility until they are safely received by AVIBRANTHING. To help ensure your return arrives in perfect condition, please securely package your item in its original packaging or a durable, weather-resistant parcel.
If a returned item arrives damaged due to insufficient packaging, we reserve the right to refuse the return if the damage is determined to have occurred during transit as a result of improper packaging.
Please retain your proof of postage and tracking information until your return has been processed. We may require this documentation if your parcel is delayed or cannot be located.
Incorrect Returns
AVIBRANTHING is not responsible for items returned to us in error. If we are able to locate the item(s), we will gladly arrange to have them returned to you. Please contact our Customer Care team, and you will be responsible for the applicable shipping costs before the item(s) can be sent back.
For further assistance, please contact:
customersupport@avibranthing.com
please note our social media accounts are not used for customer service inquiries.