Welcome to our FAQ page. We’re here to make your shopping experience effortless. If you don’t see your question below, our team is always happy to assist.
Orders
How do I place an order?
Choose your pieces, add them to your cart, and complete checkout. You’ll receive a confirmation email once your order is submitted.
Can I change or cancel my order?
We process orders quickly, but if you made a mistake, email us at [your email] immediately. Changes are not guaranteed once the order is in fulfillment.
I entered the wrong address. Can I update it?
Please contact us right away. If the order has already shipped, we are unable to make changes and are not responsible for packages delivered to incorrect addresses.
Shipping
How long does shipping take?
Processing takes 1–3 business days.
Shipping times vary by location and courier.
Do you ship internationally?
Yes, we offer international shipping to select countries. Delivery times and customs fees vary by destination.
How do I track my order?
You’ll receive a tracking link by email once your order ships.
My tracking shows “delivered,” but I don’t have my package.
Check with neighbors, household members, or your local courier.
Once a package is marked delivered, the carrier is responsible.
If it can’t be located, please contact the carrier directly.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of the delivery date for eligible items.
Returned items must be:
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Unworn
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Unwashed
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Free of stains, scents, and damage
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In original condition with tags attached
Email us at avibranthing@customersupport.com to request a return.
Do I pay for return shipping?
Yes. Customers are responsible for the cost of returning items unless the product arrived damaged or incorrect.
How do I request a return?
Email us at avibranthing@customersupport.com with:
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Your order number
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The item(s) you wish to return
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The reason for the return
We will reply with return instructions and the return address.
Do you offer exchanges?
Yes. To make an exchange:
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Contact us within 30 days of delivery
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Return the original item (customer covers the return shipping)
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Once the return is received and inspected, we will ship the exchange item
What items are non-returnable?
For hygiene and safety reasons, we cannot accept returns on:
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Bodysuits
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Lingerie
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Swimwear
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Jewelry
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Accessories
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Sale/discounted items
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Gift cards
Sizing
How do I find my size?
Refer to our Size Guide, which includes US, UK, and EU sizing conversions and garment measurements.
What if I’m between sizes?
For fitted pieces, we suggest sizing up.
For relaxed or stretchy styles, choose your normal size.
Products
Do your items restock?
Some pieces do! Sign up for email alerts or follow us on social media for restock notifications.
Do you offer gift cards?
Yes, digital gift cards are available and delivered instantly via email.
Payments
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and other secure payment methods available at checkout.
Why was my payment declined?
This may be due to incorrect information, a bank block, or insufficient funds. Try again or contact your bank for assistance.
Need More Help?
Our support team is here to assist with anything you may need.
Email us anytime at avibranthing@customersupport.com.